Privacy Policy

This Privacy Policy outlines how Spininio collects, uses, protects, and discloses your personal information when you use our services. We are committed to safeguarding the privacy of our players and ensuring that your data is handled responsibly and in accordance with applicable data protection laws in the United Kingdom. At the Spininio UK, we believe in transparency and providing you with control over your personal information. This document explains your rights and our obligations concerning your data.

Information We Collect

To provide our services, we may collect various types of information. This data allows us to manage your account and comply with our legal duties.

Personal Identification Data: This includes your full name, date of birth, and residential address, which are necessary for account verification.
Contact Information: Your email address and telephone number are required for communication and account security.
Verification Documents: To comply with regulatory requirements, such as Know Your Customer (KYC) checks, we will ask for copies of your photo ID (like a passport or driving licence) and proof of address (such as a recent utility bill).
Financial Data: Details related to your payment methods, such as credit card details or e-wallet identifiers, are collected to process deposits and withdrawals securely.
Technical Information: We automatically gather data from your device, including your IP address, browser type, and operating system, to enhance security and improve our platform’s performance.

How We Use Your Information

Your personal data is used for specific and legitimate purposes.

Account Management: To create and maintain your player account, process transactions, and deliver the gaming services you request.
Legal and Regulatory Compliance: To verify your identity, prevent fraud and money laundering, and adhere to our licensing obligations.
Customer Support: To respond to your queries and provide assistance through our support channels.
Service Improvement: To analyse usage trends and improve the functionality and user experience of our website.
Marketing Communications: To inform you about promotions and offers that may be of interest, provided you have given your consent. You can opt out of marketing messages at any time.

Spininio does not sell your personal information to third parties. We may, however, share your data with trusted partners under strict conditions.

Payment Processors: To facilitate secure financial transactions.
Game Providers: To enable gameplay and settle bets.
Regulatory Authorities: When required by law or to comply with our legal obligations.
Fraud Prevention Agencies: To combat fraudulent activity and protect our services.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Our platform uses SSL/TLS encryption to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel who require it to perform their duties.

Your Rights and Control

As a user, you have several rights concerning your personal data.

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to our legal and regulatory retention obligations.
Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.

For more information on exercising these rights, please contact our support team. Understanding our approach is also key to ensuring you play safely, which is why we provide detailed information on Spininio responsible gambling.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather analytical data. Cookies are small text files stored on your device. You have the option to manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the site.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact our customer support team via email or live chat.